In the customer refund, we overdelivered.

Holy Gardens Memorial Park - A Special Place for Remembering Loved Ones

A customer asked for a refund in one of our memorial park branches.  The legal requirements call for a 50% forfeiture.  While there was no valid reason for backing out (the park is fully developed), we willingly agreed to refund at l00%.  And despite that, a lot of noises is being made.  You can not really please them all.

But we overdelivered... Just to make the customer happy.