Urgently needed: sellers for Memorial Plans to make easy money

The #memorial experts

Urgent requirements.  Especially for marketing professional for selling memorial plans

Gusto namin magaling pumapel at magbenta ng papel - plans

The #memorial experts

Magaling ka bang pumapel?  Magbenta ng papel?


For our Destiny Memorial Plans sales team.  Based in Angono, Calamba City, and Urdaneta

Maintaining and Sustaining Customer Service

To:   All CMOs and marketing staff  (CSS)

Thru:   GM Madel

 Subject:  Maintaining and Sustaining Customer Service

Date:   November 20, 2016  

Objectives:

1.  To continue serving our present and future customers

(We are entering new markets:    cremation,   chapel memorial services and memorial plans and we better adapt to this changing business environment before we are left out.)

 To implement  the definition of MARKETING:   TO CONTINUOUSLY SERVE CUSTOMERS

WANTS AND NEEDS BETTER THAN COMPETITORS AT A PROFIT

2.  To increase our capability to be in bigger and more sophisticated markets

3.  To reduce complaints

4.  To increase level of customer satisfaction and delight

5.  To remind every one that this is part of our mission

Background:

We built this business on one of the pillars of Customer Service.  We did not have capital as we were poor.  However we leveraged on customer service every inch of the way for more than 30 years. We grew and grew because of Customer service and excellence.  

However as we pass the baton, and under new management or as we assign new people who are not properly trained or oriented, this may not be given due emphasis or neglected.  Failure or business shrinkage could be lurking around the corner.

It is not the money that we collect that counts, but the learning on how to build and strengthen the business.  To generate revenues and get the customer judge our efforts favorably with their patronage and purchase is the thing that counts

Take note that we have external and internal customers who we must take care of

 .Sellers are our internal customers and we do our best to please delight them.  We can only give them titles like sales directors and managers.  We encouraged and inspired them to work hard for their titles.  Let us not change nor issue edict tot reverse this

Let us build and strengthen our business not weaken this and shooting ourselves in the fee.

As per our CCD we are not to quarrel nor insult nor shame our customers nor make it difficult to do business with us.

Reality:

We are not getting the level of customer service that we envisioned a long time ago or as we practiced them before.   We fail in the following areas:

    1.  Documents

    2.  Interments

    3.  Park beautification and maintenance

    4. Dealing with our stakeholders:    suppliers and and sales executives

    5.  Corporate communications - blogs, obits

LET US USE THIS ACRONYM:

4 Is

1.  Improve

2.  Innovate

3.  Inform

4.  Implement

How can we serve you better in 2014?

Getting higher and stronger

December 28, 2013

What are we going to do in 2014 to serve you better and widen/strengthen our relationships with the customer?

Our top management have been banging our heads together since November to serve our customers better and to be one of the best in the memorial park businesses.

Some of our selected set of activities and resources for 2014 for this excellence in customer service:

1,  New products to gather the  CDE market:   crematorium end to end (ETE) services, body crypts  Coupled with this is the park beautification via new ideas and innovation from the managers

2.  Value for money packages;  traditional products bundled with existing or new products that enables customer to save while giving convenience to the customer.  PMS for existing customers.

3. Continuous drive for  excellence in customer service via:    training, more equipment, upgraded salaries,  and recruitment.  We will be hiring more professionals, clarify performance evaluation and career paths

4.  Recruitment of more agents, strengthening agencies via:    sales meeting, training, team building, coaching, faster commission processing, and incentives.  Join our team now!

5. Clearer and better implementation of sales and other internal processes via:   communication, intensive training and teambuilding

5.  Email marketing using proven platforms as EWeber, GetResponse, and Instapage.  Outsourcing or hiring inhouse to run this to fortifify lead generation and sales.

Join our winning sales team!

We are hiring a separate marketing professional to manage our CRM and email marketing

Getting higher and stronger

December 28, 2013

Today is Ninos Innocentes.  However this post is true.

We are hiring a separate Marketing Professional.  He or she will be tasked with the responsibility of getting P10 million or more sales via on line channel  - via email marketing,  and other online channel.  This will leverage the increasing number of cellphone, and internet users.

We are a little bit behind in fully utilizing internet to generate leads and prospects.  Maybe this is the way to go. But with the little testing we had, it works.  We all ready generated a lot of traffic to our landing pages, even without the great lay out yet.

We hope to get the right professional for the job.

Visit some of the Holy Gardens Group Landing Pages

Getting higher and stronger

We have created some new Landing Pages for Holy Gardens Memorial Park group:

Holy Gardens HR (hiring)

Holy Gardens Value Packages

Holy Gardens Marketing Group

Our marketing, our staff are on fire and they are hot ready to offer unforgettable deals tomorrow Independence day special

How do you like to be remembered?

This girl is on fire by Alicia Keys;  dedicated to our marketing staff/agents who will give unforgettable deals to our customers tomorrow:

Decentralized, bottoms up promo/marketing proposal

Holy Gardens Memorial Park - A Special Place for Remembering Loved Ones

In the past, marketing initiative were top down generated.  There were Holy Gardens Memorial park sites that hardly  took notice of these promos thus wasting the resources.

At the recent National General Staff Conference, it was the initiative of the invidual Holy Gardens unit that would count.  They will prepare their promos/ads that best suits their sbu.  Would this be more successful and doable?

What do we think.

2013 would be the most profitable year

Continuous hiring for Holy Gardens Group

Holy Gardens Memorial Park - A Special Place for Remembering Loved Ones


Our hiring is on going for the following positions:

MARKETING (especially for La Union, Oton and Calapan)

SBU CONTROLLERS (for La Union, and Oton),

SBU CHIEF MARKETING OFFICER(Oton, La Union and Calamba city)

Email your cv with 2x2  pictures to:    bpi.hgmp@gmail.com

or contact Aireen:  09228730171

Libreng Interment Service, Libreng Lote - Free at Holy Gardens Memorial Park

Free Interment and Free Lots.


Holy Gardens memorial park is offering free lots and free interments.  Find out how. Contact our marketing and Holy Gardens Memorial Park nearest for details.

Contacts/ Holy Gardens Memorial Park

Email addresses and phone numbers:

HOLY GARDENS LA UNION MEMORIAL PARK

hgmp.launion@gmail.com

(072)6078907

+639224646921

c/o Jobyl

HOLY GARDENS PANGASINAN

hgmp.pangasinan@gmail.com

(O75)53l-2837 

+63922-8061951 

c/o Brenn

HOLY GARDENS CALAPAN

 hgmp.calapan@gmail.com

(043)288l628

+639228330737

c/o Aireen, Danica

HOLY GARDENS GREENHILLS

hgmp.greenhills@gmail.com

(049)8330737

+639228440756

c/o Lotlot, Grace

HOLY GARDENS OTON 

hgmmp.oton@gmail.com
(033)30l2957

+6392394l6530 

c/o April

HOLY ANGELS MEMORIAL PARK

+639228732308

c/o Madel, Joan

MARKETING GROUP

Edith   +63922873017l

Lani     +63228551110

For free interments, 4 out of l00 interments will be on us;  it is a way of thanking our customers.  We will just count first the current interments and decide which number sequence will be for each Holy Gardens say l,25,50. l00 for Oton or  5, 30, 55, 75, l05. etc.  Sounds exciting.

For free lots, it may be something like that too.  4 out of  l00 lots will be free.  We will decide which sequence series will be found.  Wow exciting! Di po ba?